External organisations that can offer assistance

The following list of external organisations and their contact details may be useful to residents, particularly during this difficult time that we’re currently facing.

Age Connects Wales
Tel: 02920 683600
Email: [email protected]
Provides support to age 50+ people and is made up of 6 independent Age Connects organisations, Check out local services by following link or ring the main contact number.

Age Cymru
Tel: 08000 223 444 (advice line open Mon-Fri 9am – 5pm)
Email: [email protected]
Information on benefits, health, money, housing or care for older people, their family, friends, carers and professionals. Check out the website on local area activity or via their email address by including location.

Alzheimer’s Society
Tel: 0300 222 122 (National helpline 9am – 5pm for local offices)
Provides a range of information and advice

All Wales Forum for Parent and Carers
Tel: 029 2081 1120 (9 am – 4pm Monday – Thursday)
Contact email form on their website
Supports parents and carers of people with a learning disability across Wales with information and signposting

Tel: 0800 132 737 (freephone 24/7) Text 81066
Main contact through the Helpline
The helpline gives emotional support and information on mental health matters in Wales

Care and Repair Cymru
Tel: 02920 107580 (ring this number to find out local Care and Repair Services to email an enquiry
Helping older people to live independently in warm, safe, accessible homes.

Carers Trust
Tel: 0300 772 9702
Email: [email protected]
Support and services for unpaid carers. Have several projects including one’s focused on young carers

Carers Wales
Tel: 02920 811370
Email: [email protected]
Provides expert advice, information and support to unpaid carers, connects carers for mutual support

CAB (Citizen Advice Bureau)
Tel: 03444 772020 (Advice line)
Ring the Helpline
Provide information on benefits, work, money and debit, consumer matters, housing, laws and court processes, immigration and health matters.

Children in Wales
Tel: 02920 342434
Use their contact page to submit an email enquiry
Children in Wales is the umbrella organisation for organisation and individuals who work with children and young people and will be able to signpost to relevant organisations that can help

Community Housing Cymru
Tel: 0290 674810
Email: [email protected]
Represents over 70 not for profit housing associations and provide information on housing matters in Wales.

Disability Wales
Tel: 02920 887325
Email [email protected]
Information and advice in disability rights

Tel: 01792 816600/832400
Email: [email protected]
Supports people with serious mental illness and their carers through recovery programmes and self-management
Useful link to Mental Health and Money Advice

Learning Disability Wales
Tel: 02920 752149
Email: [email protected]
Provided information on all matters related to learning disability in accessible formats

Marie Curie
Tel: 01495 740818
Supports people with terminal illness providing nursing care.

Mind Cymru
Tel: 02920 395123(Mon-Fri 9am-6pm)
Email: [email protected]
Provides information, support and advice for people with mental health issues and their families/carers
Support online:

British Red Cross
Tel: 02920 695740
Email: [email protected]
Services in Wales include home from hospital support, wheelchair, commode hire and help with money issues.

RVS (Royal Voluntary Service)
Tel: 0330 5550310 (Mon – Fri: 8am-5pm)
RVS provides practical support including welfare services and hospital support

St John’s Cymru
Tel: 02920 449631
Email: [email protected]
St John’s Cymru provide hospital transport services across Wales.

Shelter Cymru
Tel: 0333 2700182(Mon-Fri 9.30am – 4pm) including for expert debt advice
Provides information and advice on housing issues and debt for those who find themselves homeless or already are without accommodation.